Refund policy
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@corexwrks.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@corewrks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
When you purchase from corexwrks, you have 30 days from delivery to request a cancellation or return by sending a clear written statement to support@corexwrks.com or contacting us at 0494046892, and the product must be unused, undamaged, in original packaging, and in the same condition as received; refusing delivery does not activate a return. Customers cover both original and return shipping costs, and prepaid return labels match the original shipping price. Please inspect your product immediately upon arrival and contact us within 48 hours if it is damaged, defective, or incorrect; if purchased from another retailer, contact them instead. Lost shipments are covered only when the carrier confirms the loss, and if replacements are unavailable, a full refund is issued. Non‑defective returns require the customer to cover all shipping fees. corexwrks cannot accept returns on sale items, gift cards, items showing misuse, or multiple units from limited drops (only one may be returned). Orders with free shipping incur a $19 USD return fee. corexwrks may cancel orders suspected of fraud, misuse, or resale, and cancellation requests after ordering cannot be guaranteed before dispatch. Exchanges require returning the original item and placing a new order. Refunds are issued after inspection, processed within up to 10 business days, and original plus return shipping costs are deducted; if 15 business days pass without receiving your refund, contact support@corexwrks.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@corexwrks.com